CRM

Sales Analytics
  • Shrutidhara

Sales Analytics: Unleashing the Power of Data with Microsoft Dynamics 365 Sales
Sales Analytics: Unleashing the Power of Data with Microsoft Dynamics 365 Sales 4400 2443 Shrutidhara

In the fast-paced world of modern business, the ability to make data-driven decisions is the key to success. Understanding past sales data and trends isn’t merely a matter of curiosity; it’s a strategic necessity. Sales analytics has become the cornerstone of informed decision-making, and Microsoft Dynamics 365 Sales offers a rich array of analytical tools…

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Voice Channel in Dynamics 365
  • Shrutidhara

Dynamics 365 Customer Service Voice Channel: A Powerful Tool for Personalized Customer Service
Dynamics 365 Customer Service Voice Channel: A Powerful Tool for Personalized Customer Service 1400 1026 Shrutidhara

The voice channel in Dynamics 365 Customer Service provides a powerful way for businesses to provide personalized customer service over the phone. It is built and operated completely by Microsoft, which means that it is an all-in-one customer service solution without fragmentation or manual data integration. Additionally, it leverages Microsoft Azure Communication Services, ensuring scalability…

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Service Scheduling in Dynamics 365
  • Shrutidhara

KB192: An Overview of Service Scheduling in Dynamics 365 Customer Service
KB192: An Overview of Service Scheduling in Dynamics 365 Customer Service 691 309 Shrutidhara

Service Scheduling in Dynamics 365 Customer Service is a great feature. It allows businesses to consider several factors and schedule their resources in the best possible manner. While on the one hand, it avoids disruption and facilitates optimal allocation & utilization of resources. On the other hand, it encourages efficiency and paves the way for…

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SLA's
  • Nilesh Mandani

KB191: Guidelines for Service Level Agreements In Microsoft Dynamics 365 Customer Service
KB191: Guidelines for Service Level Agreements In Microsoft Dynamics 365 Customer Service 771 323 Nilesh Mandani

A service-level agreement, also known as SLA’s, is a contract between you and your customers. It is a contract that documents what services you will furnish. SImilarly, it also documents the service standards that are obligatory for you to meet. Any service provider needs SLA’s to manage their customer expectations. It helps you in defining…

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Automated Campaigns in Dynamics 365
  • Nilesh Mandani

KB189: Know About Automated Campaigns In Dynamics 365 Marketing To Get Started
KB189: Know About Automated Campaigns In Dynamics 365 Marketing To Get Started 900 395 Nilesh Mandani

Automated Campaigns in Dynamics 365 Marketing helps you automate different tasks across channels. Moreover, it enables you to offer a personalized approach to your customers. As a result, it increases the marketing effectiveness and ROI, thereby leading to more satisfied customers. You get different marketing tasks like email marketing, posting to social media, and launching…

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